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Customer Service

Our Customer Service professionals strive to handle every request accurately and courteously.

The Call Center at Transamerica is ready to assist you Monday through Thursday, from 7:00 a.m. until 6:00 p.m. and 7:00 a.m. until 5:00 p.m. on Friday, Central Time at the following numbers, (888) 763-7474 or TransConnect Customer Service (866) 224-3100. If your policy/certificate number begins with a 0 (zero), please contact us at (855) 244-8318. Our Bilingual CSR’s (Customer Service Representatives) are also available for our Spanish speaking customers, plus, we have the ability to accommodate most languages.

Transamerica has established aggressive goals in which we measure our service performance. World‐class service is our number one goal, and we hold ourselves accountable to ensure you receive it.